In this episode of Bound by Banking, Gretchen Renaud, VP of Customer Success and Strategic Partnerships at PrintMail, shares lessons from working with 200+ community banks. She covers the digital banking gaps many banks overlook, like failing to offer loan and tax documents electronically, and what separates banks that handle major change well from those that struggle, with a focus on communication during core conversions. Gretchen also discusses the value of peer networks outside your core provider’s ecosystem, how a bank’s culture shows up in the way it treats vendors and customers alike, and what strong bank-vendor relationships actually have in common, from executive-level check-ins to transparency when things go wrong. Watch the full conversation for insights on digital documents, vendor partnerships, and building trust across your institution.
